سياسة الاستبدال والإسترجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product presented to him by the store within seven days from the date of receiving the product, and he does not have the right to exchange the product after the seven days have passed. 2- The condition for exchanging the product is that the product is in good condition and that the consumer has not used the product or gained its benefit, and the store has the right to inspect the product before exchanging it to ensure its safety. The consumer bears the cost of shipping if he wants to exchange the product, and in international exchanges, the consumer bears all shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, or CDs or software programs that have been used. 3- If the product consists of newspapers, magazines, publications, books, or other works of authorship. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products via the internet. The consumer has the right to test the products with hot water upon receipt, and he can exchange or return it if it has a manufacturing defect, leakage, or failure to retain heat for 8 hours. It is also not exchanged if coffee or tea was used instead of hot water. If an error occurs on the client’s side, such as a mistaken order or dissatisfaction with the product, and it has been shipped and delivered to the shipping company, the customer may bear all shipping costs for both directions. If the mistake was on our side and the order was shipped incorrectly, we will bear that, and no amount will be deducted from the customer. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product presented to him by the store within seven days from the date of receiving the product, and he does not have this right after the seven days. 2- The condition for returning the product is that the product is in good condition and that the consumer has not used the product or gained its benefit, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in the case of international returns, the consumer bears all shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, or CDs or software programs that have been used. 3- If the product consists of newspapers, magazines, publications, books, or other works of authorship. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products via the internet.